This Privacy Policy outlines how 3D Plates ("we," "us," or "our"), an online business, collects, uses, discloses, and protects the personal information of our customers ("you" or "your") in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We are committed to safeguarding your privacy and ensuring that your personal information is handled responsibly.

We collect personal information necessary to process your orders and deliver our products. This includes:

• First & Last Name: To identify you and personalize your shopping experience.
• Email Address: To send order confirmations, updates, and respond to your inquiries.
• Phone Number: To contact you regarding your order or delivery, if necessary.
• Physical Delivery Address: To deliver your purchased products to the correct location.

We may also collect non-personal information, such as browsing data (e.g., IP address, browser type, and pages visited), to improve our website and services.

We collect your personal information directly from you when you:

• Place an order on our online store.
• Create an account or update your account details.
• Contact us via email, phone, or our website's contact forms.
• Subscribe to our newsletters or marketing communications.

We may also collect information automatically through cookies and similar technologies when you visit our website. You can manage your cookie preferences through your browser settings.

We use your personal information to:

• Process and fulfill your orders, including arranging delivery.
• Communicate with you about your orders, account, or customer service inquiries.
• Send you marketing communications, such as newsletters or promotional offers, if you have opted in to receive them.
• Improve our website, products, and services based on your feedback and browsing behavior.
• Comply with legal obligations under Australian law.

We do not sell, trade, or rent your personal information to third parties. We may disclose your information to:

• Service Providers: Trusted third parties, such as payment processors, delivery couriers, or IT service providers, who assist in operating our business. These providers are bound by confidentiality agreements and comply with Australian privacy laws.
• Legal Authorities: If required by law, such as in response to a court order or to comply with regulatory requirements under the Privacy Act 1988 (Cth).
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to privacy protections.

We store your personal information securely using industry-standard physical, technical, and administrative safeguards to protect it from unauthorized access, loss, misuse, or disclosure. Your information is stored in Australia or in secure servers operated by our trusted service providers.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymise your information.

Under the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
• Complaint: Lodge a complaint if you believe we have breached the Privacy Act 1988 (Cth). We will respond promptly and fairly.

To exercise these rights, please contact us at support@3DPlates.com or [Your Contact Phone Number].

Our website uses cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.

If your personal information is transferred outside Australia (e.g., to service providers with overseas servers), we ensure that the recipient complies with the Australian Privacy Principles or equivalent privacy protections.

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the revised effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us. Alternatively, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au for further assistance.

Effective Date: 10 September 2025